Points
Terms of Service
These Terms govern your use of the telebirr Points service ("the Service"). By signing in you accept these Terms in full. If you do not agree, please do not use the Service.
1. Eligibility
You must hold a valid telebirr account and be at least 18 years old to use the Service. One mobile number may hold only one points account. Registering multiple accounts to farm points is prohibited.
2. Your account
You are responsible for keeping access to your mobile number secure, since sign-in is based on that number. We may suspend an account that shows signs of automated abuse, scripted shaking, or fraudulent activity.
3. Points
- Points are earned by using the shake feature and through membership bonuses.
- Points have no cash value and cannot be transferred between accounts, sold, or exchanged for cash.
- Points are credited and held in the NG points ledger. Your balance in the Service reflects that ledger.
- Daily earn limits apply and may be adjusted to prevent abuse.
- Points expire if your account is inactive for a prolonged period, or if the account is closed for a breach of these Terms.
4. Redemptions
- Points may be redeemed for airtime, data bundles, vouchers or wallet top-ups where offered.
- Redemptions are final. Once a redemption has been processed it cannot be reversed.
- Delivery of redeemed items depends on telebirr and the underlying operator, and may be delayed by their systems.
- Wallet and E-money redemptions move real value and require an explicit confirmation before processing.
5. Membership
Membership plans are sold as monthly subscriptions, priced in Ethiopian Birr (ETB), and each billing cycle covers 30 days.
- The price shown is the price per month. Payment is collected for one month per purchase through telebirr.
- Renewing before your current cycle ends extends the plan from the existing expiry date, so no paid time is lost.
- If you do not renew, the plan lapses at the end of the paid cycle and your point multiplier returns to the standard rate. Your points balance is not affected.
- Subscriptions do not renew automatically. Each cycle is purchased explicitly by you. The Service will never charge you without a purchase you initiated.
- Upgrading to a higher plan replaces the current plan; time remaining on the previous plan is not refunded.
- Because membership benefits begin immediately on activation, fees already paid are generally non-refundable. Contact us if you believe you were charged in error.
6. Acceptable use
You agree not to:
- Use scripts, emulators, macros or modified devices to generate shake activity.
- Operate more than one account per person.
- Probe, scrape, reverse-engineer or attempt to overload the Service.
- Use the Service for money laundering or any unlawful purpose.
We may suspend or terminate accounts that breach these rules, and void points obtained through them.
7. Service availability
The Service is provided "as is". We aim to keep it available but do not guarantee uninterrupted operation. We may change, suspend or discontinue features, including the earn rates and redemption catalogue, at any time.
8. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential loss, including lost points or lost opportunity, arising from use of the Service. Where liability cannot be excluded, it is limited to the amount you paid us in the three months before the event giving rise to the claim.
9. Changes to these Terms
We may update these Terms. The "Last updated" date will change when we do. Continued use after an update means you accept the revised Terms.
10. Governing law
These Terms are governed by the laws of the Federal Democratic Republic of Ethiopia.
11. Contact
Questions about these Terms: support@formatjson.com.cn